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safety and security training
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safety and security training

The rationale for a comprehensive educational program stems from recognition that regular education and drill, emphasizing cooperation between departments on issues such as means and equipment at the hotelís disposal, is the only way to achieve the levels of preparedness necessary in emergency situations.

Strategies, policies and procedures, as clear as they may be, cannot provide the entire solution, and must be supported by a professional training program, combining know-how and experience in the world of safety and security, as well as a deep understanding of the unique requirements of the hotel industry.

The HSMT Group provides a range of safety and security training services to the hotel industry around the world. All these services are available as either standard or customized to the client's specific requirements, and can be translated into any language.

  • Instructor-led training sessions and courses
    This can be offered either ad-hoc, or as part of a comprehensive long-term training plan in cooperation with the hotel management.
  • Web-based e-learning
  • Computer-based training (CBT) for self-teaching
  • Videos, books and manuals
  • Exercises and drills
  • Training packs for hotels to carry out the training in-house
  • Other training materials

    Major topics available (subject to customization) include the following:
  • Handling stressful situations
  • Crowd control and management in emergencies
  • Escalation procedures
  • Medical procedures and facilities, including first aid
  • Fire safety
  • Criminal activities
  • Terrorism and responses to terror threats
  • Emergency drill
  • Legal concerns
All instruction activities are adapted to the needs of the hotel industry, and are designed to maintain and improve the standards of operations and services provided by the hotel. The courses and modules are customized to the requirements of each department in the hotel operation, taking into consideration all the variables which can affect the safety and security of property, staff and guests.

Upon completion of the course or program, each employee, as well as the hotel, receives a certificate of participation, attesting to the successful execution of the educational program.

Recently, the HSMT Group has teamed up with the Ecole H?teli?re de Lausanne to offer executive-level discussions, seminars and workshops on the subjects of safety, prevention and security. These discussions take place within the framework of the summer and winter executive education programs run by Lausanne Hospitality Consulting (LHC), a division of the Ecole H?teli?re de Lausanne. In addition, LHC also offers customized programs to individual clients of all sizes, either in Lausanne or at the client's convenience.

These activities apply the latest in learning methods and technologies, including:

  • Role play
  • Audience participation
  • Case studies
  • Patented board game

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